Ro’s weight loss program gets mixed reviews, and the complaints are worth reading before you pay. As of November 11, 2026, the Better Business Bureau rates Ro A+ but lists 407 complaints in the last 12 months, and the complaint texts involve charges, refunds and cancellations. Ro’s own terms say the membership fee and the medication are separate charges, so the cancellation and refund rules decide how much you can get back.
What the ratings say about Ro
The Ro BBB business profile lists an A+ rating, BBB Accredited since July 23, 2018, and 355 customer reviews. It also lists 771 complaints in the last 3 years and 407 in the last 12 months. BBB says its ratings run from A+ to F and reflect BBB’s opinion of how a business is likely to interact with customers, based on complaint history, transparency and public data.
Ro’s Trustpilot reviews show a TrustScore of 3.9 out of 5 from 7,719 reviews, with the page’s topic tags covering user experience, price, product, service and customer service. Trustpilot says Ro replied to 86% of negative reviews, typically within a week. A rating or complaint count describes the review site’s page, not proof of any single complaint.
What people complain about
The BBB complaint list for Ro sorts complaints by type. The largest are product issues (262), service or repair issues (185) and billing issues (139). Smaller groups are sales and advertising (66), order (64), delivery (32) and customer service (23). The complaint texts fall into five themes, shown below next to what Ro’s own pages say about each.
| Complaint theme | What Ro’s own pages say |
|---|---|
| Unclear or unexpected charges, including membership fees billed alongside medication, annual prepaid plans and intro versus recurring pricing | Ro’s pricing page says “the medication cost is not included in the membership fee.” The first month is $39, and the page says that fee is refunded if you are not eligible for GLP-1s. |
| Side effects or no weight loss, followed by refusal of refunds for used medication or services | Ro’s returns page says “we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final.” Its cost FAQ says “Once your order is shipped, we cannot return it.” |
| Cancelled orders or memberships that still led to shipments or charges | Ro’s terms say that if you cancel at least 48 hours before your next renewal date, your membership “will not automatically renew on your renewal date.” |
| Account access and customer service loops | Ro’s weight loss page lists unlimited provider messaging and 1:1 health coaching as part of the membership. |
| Unfulfilled prescriptions | Ro’s terms say refunds, replacements or disputes for products “are subject to the policies and review of the dispensing pharmacy and, where applicable, Lilly.” |
In the BBB complaint texts, Ro’s replies vary. Some explain that memberships and medication are billed separately and point to the pricing and refund policies. Some issue full or courtesy refunds. Others say used or delivered medication and used services cannot be refunded under policy.
How cancellation works
Disclosure: Heads up, this page contains affiliate links. We may earn a commission when you buy through these links.
Ro’s Ro terms and conditions give the cancellation rule in its own words: “If you cancel at least 48 hours before your next renewal date, your Ro Body Membership will not automatically renew on your renewal date, and you will not be charged any additional Ro Body Membership Fee payments.” Write down your renewal date the day you join, and cancel with a clear margin before it.
How refunds work
Ro’s Ro payment terms say fees and charges “ARE NOT REFUNDABLE IN WHOLE OR IN PART,” except as set out in the refund policy and the terms. The same terms say you will be refunded automatically if Ro has already charged you and then deems you unsuitable for treatment or rejects your treatment request for any other reason. Refunds “may take 5 business days or longer to process.”
For medication, the Ro returns and refunds page says that if you think Ro made an error filling your prescription, you can contact Ro. Once an order has shipped, the Ro cost and pricing FAQ says it cannot be returned.
What the membership includes, and what it does not
Ro Product Page says the membership gives you access to FDA-approved GLP-1 medications, an insurance concierge, unlimited provider messaging, side effect management and titration support, weight tracking and dose logging, 1:1 health coaching, ongoing check-ins with a Ro-affiliated provider, and medication shipped to your door. The page says medication is prescribed “if appropriate,” depending on your health history and coverage. Ro’s page also describes up to 20% average weight loss in one year. That is Ro’s own description of its program, not a result you should expect.
Ro checks your insurance for GLP-1 coverage. If prior authorization is needed, the insurance concierge submits the paperwork. If the medication is not covered, the provider suggests alternative FDA-approved cash-pay options. The page says this takes about 1 to 2 weeks.
Who decides what you take is your licensed prescriber. The FDA’s consumer guidance on unapproved GLP-1 drugs says to get a prescription from a doctor and fill it at a state-licensed pharmacy, which is the route Ro’s provider model follows. Read the FDA guidance on unapproved GLP-1 drugs before you start any program.
What Ro charges each month
Ro’s Ro weight loss pricing page lists these membership prices as of November 11, 2026. Prices and offers change, so check the price at checkout before you order.
| Ro membership plan | Price per month |
|---|---|
| Monthly plan (after the first month) | $149 |
| Prepaid every 3 months | $99 |
| Prepaid every 6 months | $89 |
| Prepaid annually | $74 |
| First month | $39 |
The same pricing page lists medication at cash prices, which Ro says match LillyDirect, NovoCare and TrumpRx. The medication is billed on top of the membership.
| Medication and dose | Price per month |
|---|---|
| Wegovy pill 1.5 mg | $149 |
| Wegovy pill 4 mg | $199 |
| Wegovy pill 9 mg and 25 mg | $299 |
| Wegovy pen 0.25 mg and 0.5 mg (first two months, sign up by December 31, 2026) | $199 |
| Wegovy pen 1 mg to 2.4 mg | $349 |
| Wegovy HD 7.2 mg pen | $399 |
| Zepbound KwikPen 2.5 mg | $299 |
| Zepbound KwikPen 5 mg | $399 |
| Zepbound KwikPen 7.5 mg, 10 mg to 15 mg (with manufacturer offer) | $449 |
| Foundayo pill 0.8 mg | $149 |
| Foundayo pill 2.5 mg and 5.5 mg (sign up by December 31, 2026) | $199 |
| Foundayo pill 9 mg, 14.5 mg and 17.2 mg (with manufacturer offer) | $299 |
Does Medicare or insurance change the cost?
Ro’s weight loss page says medication cost “will depend on your treatment and insurance coverage.” Medicare is one route that can change it. Medicare weight loss drug coverage says Medicare covers certain GLP-1 drugs for weight management starting July 1, 2026, for people with Part D, with a $50 monthly copayment. The covered drugs listed are Foundayo (tablet), Wegovy (injection or tablet) and Zepbound (KwikPen only). Single-dose Zepbound vials or pens are not covered, so check which Zepbound form you would receive.
Eligibility starts at age 18 and depends on BMI and related conditions. People who already get GLP-1 drugs covered through their Part D plan are not eligible, and neither are people with type 2 diabetes, moderate-to-severe sleep apnea or fatty liver disease. The prescriber sends the prescription and, when requested, completes prior authorization. The prescriber must also certify that the drug is used as part of a lifestyle program focused on diet and exercise. The CMS Medicare GLP-1 Bridge page says the demonstration runs July 1, 2026 through December 31, 2027. Beneficiaries can check at Medicare.gov/glp1bridge or call 1-800-MEDICARE. The KFF explainer on Medicare’s GLP-1 program notes the $50 copayment does not count toward the Part D deductible or the $2,100 out-of-pocket cap.
How Ro compares with other programs
These membership structures are different, so compare the full monthly total, not the membership fee alone. Prices are as shown on each page on November 11, 2026.
| Program | Membership price | Medication in the membership price? |
|---|---|---|
| Ro Body Membership | $39 first month, then $149 a month on the monthly plan | No, medication is billed separately |
| Hims Product Page weight loss membership | $39 first month, then $149 a month | No, the membership is billed separately from medication |
| WeightWatchers medication page (WW Clinic) | $25 a month for the first two months on a 12-month plan, then $74 a month; the offer ends 2026-11-14 at 11:59 PM PDT | No, the page says GLP-1 cost is not included |
| Noom Med pricing page GLP-1Rx Program | $129 to start, then $249 a month, billed quarterly | Yes, listed as all-inclusive with clinical care and medication |
| Noom branded-medication telehealth plan | $39 to start, then $129 a month after month one | No, the page says “The cost of medication is not included.” |
If you want the full cost picture before deciding, the Ro GLP-1 cost guide walks through membership, medication and insurance together.
Common mix-ups
- Membership and medication are two charges. The $39 or $149 membership does not include the medication. Your monthly total is both.
- The BBB rating and the complaint count are separate numbers. An A+ rating sits next to 407 complaints in the last 12 months on the same BBB profile.
- Medicare coverage is a separate program. The Medicare GLP-1 Bridge has its own eligibility and copay. Ro’s membership is a private program.
- Ro’s weight-loss figure is Ro’s claim. The up to 20% average in one year is what Ro’s page describes, not a promise for your body.
Questions that settle whether Ro fits
- Does my insurance cover a GLP-1 medication, and will Ro’s insurance concierge confirm it in the 1 to 2 weeks the page describes?
- Which medication and dose would I get, and what is my total monthly cost including the membership?
- When is my renewal date, and can I cancel at least 48 hours before it?
- What happens if the medication does not suit me? Ro’s returns page says prescription products that have shipped cannot be returned.
- Has a licensed prescriber decided that a GLP-1 is appropriate for me?
For a broader checklist on verifying a telehealth weight loss company, see the telehealth weight loss checklist.
Before you order
- Check today’s membership and medication prices at Ro’s checkout, and compare them with the pricing page.
- Save the cancellation and refund terms before you pay.
- Ask Ro support in writing what happens to a refill that ships after you cancel.
- Ask your insurer whether it covers the specific medication and form you would receive.
By HealthDataConsortium.org Research Team
This article is for general information purposes only and does not constitute medical advice. Consult your doctor or qualified healthcare provider before making changes to your health routine.
